Kiran Jawanda

You've been there. After a bad experience, you fill out that feedback form in a huff never to be seen again. How often does your feedback really affect how the business operates in the future? In this talk, we'll explore how leveraging customer feedback is a superpower and will help you create the most engaging products.

We'll cover:
• How we interact with customers at Monzo
• Prioritising the right work
• The important role of a design system
• How you can get started or level up