Kevin Stewart

Head of Design

at Waracle

When Software Understands the User

Talk Synopsis

If you had unlimited humans in your business what would you do differently? Well as it turns out you probably do...

Starting off by exploring the types of intelligence businesses have historically deployed: real-time human intelligence and design-time digital intelligence, examining their pros and cons regarding scalability and edge cases. We'll address a decades-old challenge: delivering scalable, hyper-personalised customer experiences. We will then delve into the paradigm-shifting emergence of AI as a new form of deployable business intelligence. We'll assess the value AI brings to both businesses and customers, and how it fits into the intelligence ecosystem as a solution for scalable, hyper-personalised experiences. Cross-industry examples and tangible advice on getting started will round off the presentation.

About Kevin Stewart

Kevin collaborates with leadership teams to uncover the transformative potential of exponential technologies, particularly generative AI, on their products, services, and customer experiences. His work focuses on reimagining product portfolios and designing innovative solutions that create competitive advantages.

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